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The District Title 5 Regulations (Section 5.32.020A) state that a water meter is required for each premises to which the District provides service. The District’s Board of Directors have determined that a premises is a parcel of real property or any improvements thereon which the District solely and conclusively determines is a separate unit for receiving, using, and paying for water service. In general, a duplex, town home, and detached in-law / secondary unit require individual water meters. This requirement best protects the District’s water system and public health.
The District’s Engineering Services Coordinator (ESC) is available and eager to meet with water service applicants to evaluate and determine water service needs. This is the best way to determine water service needs. Please call the ESC at 925-688-8014 to schedule an appointment during normal business hours.
You should first pick up the District’s walk-in service application, which contains forms and information for water service. These service application packets also describe what is required to initiate a water service project. You can pick up a walk-in service application at the District’s office at 2411 Bisso Lane in Concord, California, during normal business hours. You can have it mailed to you by calling the Engineering Senior Clerk at 925-688-8167.
A walk-in service is only for a single 1-inch water service from an existing water main. There is a fixed cost for the installation of a standard 1-inch water service line, plus the cost of a 5/8-inch, 3/4-inch, or 1-inch meter (a 1-inch meter is required for residential fire sprinklers) and, if required, a reduced pressure backflow prevention device (RPBPD). District Operation and Maintenance crews always install these.
No, the District cannot determine the meter size for your secondary unit. You should consult with a professional engineer or architect to determine your water requirements. The District’s new service fees sheet lists common meter sizes with their typical flow range, and is a useful aid. The District will attempt to guide applicants if the requested meter appears too small or too large for the project. The smallest meter the District allows is the 5/8-inch meter, which can flow approximately 20 gallons per minute (gpm).
The District’s design time is 8-12 weeks from submittal of application for service to completion of installation depending on the District’s workload.
Yes, call the Engineering Services Coordinator at 925-688-8014 as soon as you know a change in the location or size of your service. The sooner this information is known, the less impact on completion of final service designs.
If you have any questions, your main contact person is the Engineering Services Coordinator. You may give them a call at 925-688-8014.
The Engineering Service Coordinator is the main contact for your entire project. They will provide you with your contact person in the District who will coordinate actual installation. If you have any questions, please call them at 925-688-8014.
Once your water service is installed, and your plumber has connected to the service, please call Customer Service at 925-688-8044 for service activation during normal business hours.
Walk-in services have a fixed cost for installation and require one payment with your application to initiate, design, and install the project. Call the Engineering Services Coordinator at 925-688-8014 if you have any questions.
Facility Reserve Charges (FRC) are a connection fee to the District’s water system. Simply explained, any time a new water meter is installed, more demand is placed upon the overall water distribution system. Therefore, FRC charges are required to cover the District’s costs for developing new water storage facilities, treatment processes, transmission pipelines, and distribution mains. The District’s new service fees sheet lists meter sizes with their associated FRC charge. Each service requires the appropriate FRC be paid.
Yes, you will only pay the difference in FRC costs between the larger meter and the smaller meter. The credit received is based on the date of the last payment made (abandoned date) on the existing meter. You pay the difference between the current FRC and the FRC value in place at the time the meter was abandoned. You will also pay the difference in the meter costs. If there is an existing backflow prevention device, you will also need to pay for a larger replacement. There is no credit is given for upgrading backflow devices.
A pressure-reducing valve (PRV) reduces the water pressure to the customer. The Uniform Plumbing Code and the District recommend installing PRVs when the water pressure in the District’s mains exceeds 80 pounds per square inch (psi). The District will inform the applicant of this condition. PRVs are available at most hardware and plumbing stores, and are installed by the applicant on the applicant’s side of the water meter.
A reduced pressure backflow prevention device (RPBPD) prevents water from flowing in reverse and potentially contaminating the water in the District’s mains. RPBPDs are required on all services in industrial and commercial areas, on residential services with houses greater than three stories or with residential fire sprinklers, and at all sites that also have a well or other potential water quality hazard. RPBPDs are installed and maintained by the District. RPBPDs are installed approximately 12 inches above ground and are typically located directly behind the meter, preferably in landscaped areas.
Yes, the Engineering Services Coordinator can arrange to increase or decrease the size of your existing meter. In most cases, this is a relatively simple process. Again, the sooner this information is known, the less impact on completion of final service designs. If you have any further questions, please feel free to call the Engineering Services Coordinator at 925-688-8014.