Bill Payment Options
|PLEASE NOTE: Our District Center lobby in Concord is currently closed to the public and we have suspended water service shutoffs. See below for alternatives to in-person payment. We are temporarily allowing cash payments in the 24-hour drop box outside our District Center.|
Checking Account Automatic Payments
Sign up for automatic payments with EasyPay and be confident that your bill is paid on time, every time. Payments are automatically and securely deducted from your checking account. No more checks to write…no more stamps to buy…and no lost or late payments. Information about how to sign up.
Make payments online via Paymentus with a credit/debit card or over the phone at 877-506-3121 (available in English and Spanish). You can set up paperless billing, manage eBill notifications, view past bills, set up and manage monthly AutoPay. You also have the option through Paymentus to manage and pay for multiple accounts. Paymentus also offers a free mobile app for iPhone or Android, so you can use your smart phone to view and pay your bill.
Please note: Starting in January 2020, customers who pay their water bill by credit or debit card will not be charged a convenience fee to do so.
Detach payment coupon and use provided return envelope, or send checks to:
Contra Costa Water District
P.O. Box 1430
Suisun City, CA 94585-4430
24-Hour Drop Box
An outside drop box is available 24 hours a day, seven days a week at 1331 Concord Avenue, Concord. For security reasons, do not deposit cash in the drop box.
The cashier at 1331 Concord Avenue, Concord, is open from 8 a.m. to 5 p.m. weekdays, except holidays.
An unpaid bill becomes delinquent if payment is not received within 60 days from the statement date. A delinquent bill will incur late fees. The customer is sent written reminder notices and, if necessary, a notice of intent to disconnect service for failure to pay the delinquent bill. If the bill has not been paid after the final warning, service will be discontinued. If the District is unsuccessful in collecting on the delinquent account, the balance due bill will be turned over to an outside collection agency. There is a charge for payments returned due to insufficient funds.