CCWD COVID-19 Response

CCWD drinking water is safe from coronavirus (COVID-19) and available 24/7

We have dedicated employees working 24/7 to deliver safe and reliable water to the families and businesses that we serve.

Water Quality

Your tap water remains safe and unaffected during this outbreak. As the water providers to more than 500,000 people, we take great effort and great pride in delivering a product that exceeds all drinking water standards set by the state and federal governments. For information about water quality, see our Annual Water Quality Report (PDF).

Essential Service

Our crews and contractors remain in the field to maintain essential infrastructure and are committed to keeping a reliable supply of high-quality water flowing to our customers. The health of our employees and our customers is our top priority. As you see our crews in the street, please adhere to all health guidance and practice social distancing. While it might be tempting to ask about your water service, please protect your health and theirs by calling us at 925-688-8000. Not sure it’s a CCWD employee? Learn how to identify our employees.

Idle Business Safe Return to Water Service

As some restrictions related to the COVID-19 pandemic are lifted and businesses reopen, there are actions property managers and business owners need to take when water has been off for an extended period of time. Please reference the following guidance when reopening your business.

Additional Safety Measures

During this time, we are taking additional actions to ensure delivery of safe drinking water to your home or business, and to protect our employees.

Customer Service

  • As of November 30, our District Center lobby in Concord is open at a reduced capacity of three customers at a time to pay their bill in person.
    • Temporary COVID-19 hours are Monday through Thursday from 8:00 am to 5:00 pm, closed 11:30 am to 1:00 pm. 
    • Watch the video below for more information about new safety precautions in the lobby.
  • For alternatives to in-person payment, go to Bill Payment Options.
  • We have suspended water shutoffs due to nonpayment until further notice.

Los Vaqueros

Water Education Program

Conservation and Water Efficiency

Public Meeting Accommodations

Procurement Process Accommodations

  • We have updated portions of our procurement process to ensure continued safe business practices. See Working With Us for more details.


Last Updated: 2/23/2021