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Customer Service
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Your Account
Options for viewing and paying your bill, billing procedures, starting or stopping service, updating account information, and requesting an adjustment to your bill if you have a leak.
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My Water Report
Detailed Water Use at your Fingertips. View your water use history and receive tips to become more efficient. The Contra Costa Water District is excited to offer a new online portal called My Water Report where you can view detailed information about your water use.
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Lifeline Water Rate Program
We offer a lifeline water rate program for low-income customers who are over the age of 62 or receiving disability insurance benefits from the Social Security Administration.
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Home Emergency Insurance Solutions
The District has partnered with Home Emergency Insurance Solutions (HomeServe) to offer optional Exterior Water Service Line and Exterior Sewer/Septic Line Coverage to protect customers from the expense and inconvenience of a potential home emergency.
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Water Meters
Learn about water meters and how to read them.
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For Your Protection
Follow these water tips which are for your protection.
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Backflow Prevention
To safeguard public health by protecting your water supply from possible contamination, the District requires installation of backflow prevention devices where plumbing systems are exposed to potential contamination or poorer quality water.
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New Water Service
All the information you need to know about establishing new water service with the District.
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Temporary Hydrant Meters
This service is available to anyone temporarily using water from a hydrant in our treated water service area (typically for construction, tree farms/temporary businesses, filling tank trucks, street sweeping, etc.). Temporary service is classified as less than 12 months.
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Know What's Below Before You Dig
Stay safe during your next project! Find out what to do before you start a project that requires digging.
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Encroachment and Special Use Permits
Information related to general and special use permits, licenses, and easements.
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How to Identify Our Employees
Keep yourself safe from scammers. Over the phone or in person, our employees are happy to provide identification. Here are some helpful tips if you suspect someone is impersonating one of our employees.
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Report Suspicious Activity
The Contra Costa Water District is working to guard against theft at its facilities and is asking the public for help.
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Water Use Prohibitions
For the purpose of conserving the available water supply and preventing waste and unreasonable use of water, CCWD has identified water use prohibitions.
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Water Rates
Part of providing sustainable water service is conducting an annual review of water rates and charges. Water rates are increased only in an amount necessary to pay for the purchase, treatment, transport, and delivery of safe, high-quality, and reliable water to your home or business, and for the employees needed to sustain a complex water system.
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Project Updates
The Contra Costa Water District regularly maintains and improves its water system to provide excellent service to its customers.
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Emergency Preparedness
Most households keep emergency kits of supplies they can quickly turn to when there is a major earthquake or another type of disaster.