Your Account

Options for viewing and paying your bill, billing procedures, starting or stopping service, updating account information, and requesting an adjustment to your bill if you have a leak.

My Water Report

Detailed Water Use at your Fingertips. View your water use history and receive tips to become more efficient. The Contra Costa Water District is excited to offer a new online portal called My Water Report where you can view detailed information about your water use.

Lifeline Rate Information

We offer a lifeline rate program for low-income customers who are over the age of 62 or receiving disability insurance benefits from the Social Security Administration.

Home Emergency Insurance Solutions

The District has partnered with Home Emergency Insurance Solutions (HomeServe) to offer optional Exterior Water Service Line and Exterior Sewer/Septic Line Coverage to protect customers from the expense and inconvenience of a potential home emergency.

Water Meters

Learn about water meters and how to read them.

For Your Protection

Follow these water tips which are for your protection.

Backflow Prevention

To safeguard public health by protecting your water supply from possible contamination, the District requires installation of backflow prevention devices where plumbing systems are exposed to potential contamination or poorer quality water.

New Water Service

All the information you need to know about establishing new water service with the District.

Temporary Hydrant Meters

This service is available to anyone temporarily using water from a hydrant in our treated water service area (typically for construction, tree farms/temporary businesses, filling tank trucks, street sweeping, etc.). Temporary service is classified as less than 12 months.

Know What's Below Before You Dig

Stay safe during your next project! Find out what to do before you start a project that requires digging.

Encroachment and Special Use Permits

Information related to general and special use permits, licenses, and easements.

How to Identify Our Employees

Keep yourself safe from scammers. Over the phone or in person, our employees are happy to provide identification. Here are some helpful tips if you suspect someone is impersonating one of our employees.

Report Suspicious Activity

The Contra Costa Water District is working to guard against theft at its facilities and is asking the public for help.

Report Water Leaks and Waste

Water Rates

State law requires a public agency such as CCWD to set rates and levy charges sufficient to cover operating expenses, including interest on debts, and to provide funds for replacement or construction of facilities.

Project Updates

The Contra Costa Water District regularly maintains and improves its water system to provide excellent service to its customers.

Emergency Preparedness

Most households keep emergency kits of supplies they can quickly turn to when there is a major earthquake or another type of disaster.