The Mission of the Contra Costa Water District is to strategically provide a reliable supply of high quality water at the lowest cost possible, in an environmentally responsible manner.

In fulfilling our Mission, we will:

• Responsibly serve the public.
• Provide District employees a safe and healthy work environment.
• Ensure fair and equitable rates and charges.
• Work cooperatively with local, regional, state and federal agencies.
• Practice ethical behavior.
• Ensure an open process.
• Ensure equal opportunity and diversity in personnel matters and contracting.

Contra Costa Water District Goals:

1. Ensure that the District delivers high quality and reliable water supplies for current and future needs.
2. Provide excellent customer service and high levels of customer satisfaction.
3. Plan, design and construct high quality facilities consistent with District needs and industry standards.
4. Effectively manage the District's financial resources in conformance with Board policies.
5. Ensure that all District activities surpass all applicable laws and regulations.
6. Operate, maintain and protect District facilities in a safe and cost-effective manner.
7. Provide leadership in water affairs.
8. Actively enhance effective community relations and public information.
9. Create and maintain a work environment that fosters teamwork and individual excellence.
10. Manage and maintain the USBR and District's natural and recreation resources, and protect public safety and water quality.

Contra Costa Water District Key Performance Measures:

Key Performance Measures provide the Board of Directors with a summary tool for assessing the District's progress with its milestones in improving service in a cost-effective way.

The five measures are:

• Customer Service -- Achieve sustained improvement in customer ratings of their satisfaction levels for contacts with District employees on a satisfaction scale from poor to excellent.
  
  
• Water Production -- Hold increases in operating labor costs per equivalent connection at less than annual inflation.
  
  
• Employee Safety -- Reduce the number of calendar year recordable accidents and lost workdays to achieve frequency and severity rates for industrial injuries below the District's five-year rolling average.
  
  
• Water Quality/Reliability -- Have no reportable Department of Health Services violations and no exceedances of the Maximum Contaminant Level (MCL) for substances listed in the Annual Water Report.
  
  
• Capital Projects -- Ensure all District costs for administration, planning, design and construction management on completed projects be less than the District's five-year rolling average without reducing quality or performance.