What are my options for paying my water bill?

You now have a number of options to pay your water bill with the Contra Costa Water District. 

Please select the option that best meets your needs and convenience.

Options Free of Charge:

• By Mail. You have the option of mailing in a check with your payment coupon using the blue return envelope that comes in the mail with your bi-monthly bill.

• EasyPay Direct Debit.  Sign up for this free and convenient service and your bill amount will automatically be debited from your checking account each billing cycle.

• Banking Online Bill Pay Services.  Most banks offer electronic online bill pay services free of charge. Please contact your bank directly for instructions, and remember to select CCWD or Contra Costa Water District from their vendor selection menu. Please make sure that the address used for payment via your bank’s online bill pay program or when mailing payments is: Contra Costa Water District, P.O. Box 1430, Suisun City, CA  94585-4430.  Using an incorrect address will delay your payment.
  
  
• Drop Box – Drop boxes with payment envelopes are available for your convenience: one located at the drive through circle in front of the District Center building, (1331 Concord Avenue, Concord).and one on the wall, next to the front door.  For security reasons, do not deposit cash in the drop boxes.
  
  
• In Person at the CCWD Payment Center, located in the lobby of our District Center Office, 1331 Concord Avenue, Concord.  You may pay by cash, check, or credit card.  The center is open weekdays from 8 a.m. to 5 p.m., but is closed on holidays.

Enhanced Payment Options – Service Fee Charged Per Transaction: 

The District has partnered with a third-party vendor (Paymentus) to offer two new voluntary payment options beginning on October 1, 2011.  Both options provide added convenience and increased security. 

• Via the Internet: This link on the District’s website will connect you to a secure website where you have the option to make an online payment by credit card, debit card, or electronic check.(1) Paymentus limits each transaction to a maximum of $450.

• Via Telephone: Payment by phone will now be done via a dedicated telephone line to an Interactive Voice Recognition (IVR) system.The phone number is (877) 506-3121. This new method will allow payment by credit card, debit car or electronic check 24 hours per day, seven days per week.(1)

(1) A $3.95 transaction fee will be charged by Paymentus for payment via these options.

Additional Services Coming Soon:  Steps are also underway to provide customers with the ability to view your bill online, receive electronic copies of bill inserts, and receive important messages by email.  These added services will be available to District customers in the near future.

For More Information: please call (925) 688-8044 or send CCWD an e-mail.