Billing Procedures

Water bills are mailed to customers every two months. Your bill is due and payable upon receipt. Prompt payment of bills helps us hold the line on costs. Bills may be paid through the mail in the return envelope provided by the District, or in person at the District Center. There is also a drop box located at the District Center for customer convenience after working hours. An unpaid bill becomes delinquent 15 days after receipt. The customer is then sent a written notice of intent to disconnect service for failure to pay the bill. If the bill has not been paid after the final warning, service will be discontinued. If the District is unsuccessful in collecting on the account, the bill will be turned over to a collection agency. There is a charge for checks returned due to insufficient funds.

Questions About Billing:

General questions should be referred to the Customer Service Office at (925) 688-8044. In case of a question or complaint involving excessive consumption, a District employee will be sent out to check your meter and make sure it is operating correctly.