Opening Your Account

A water service account with CCWD may be opened either by telephoning the District's Customer Service Office at 925-688-8044, or by coming in to CCWD District Center, 1331 Concord Avenue, in Concord, during business hours.There is a fee for opening a new account: it covers administrative expenses for setting up the account in your name. This fee is charged each time you change addresses within the district.

When you call or come in to open an account, that account will be put in your name, you may not establish an account for another person.

What is Needed

We'll need the following information when you open an account:
  • Address of new account
  • Whether you own or are renting your residence
  • Your home, mobile and work telephone numbers
  • Your name
Under normal circumstances, no deposit (other than the non-refundable new account fee) is required of residential customers (see Reestablishing Credit for the instance in which a deposit will be required).

If the water at your new address is off and a District employee must come out to turn it back on, your presence may be required. There is no charge for this service if performed during regular weekday working hours. However, if this service must be performed after regular working hours, or on a weekend or holiday, there will be a charge to cover the overtime required.