s The Contra Costa Water District is your advocate to ensure you receive the best service possible.
s The District works with Home Emergency Insurance Solutions to limit program exclusions. For example, customer claims will not be denied if the damage to the service line is from expansive soils.
s Home Emergency Insurance Solutions has responded to the vast majority of customer claims professionally and to customers' satisfaction.
s All program marketing costs are being covered by Home Emergency Insurance Solutions.
s Home Emergency Insurance Solutions was selected following a competitive selection process that included a nationwide search for the best qualified firm to perform this service on our behalf. The program offered to CCWD customers by Home Emergency Insurance Solutions is specifically tailored to give CCWD customers the protections they need.
s Customers have reported receiving recent mailings from American Water Resources Insurance Services (AWRIS). There is no affiliation between CCWD and AWRIS. The District had no involvement with this mailing. CCWD understands the mailer may create confusion for some customers, please call the District at (925) 688-8059 if you have any questions.